TERMS AND CONDITIONS

  • Allure Tourism LLC by Magic Arabia, Dubai, United Arab Emirates provides tour, safari, transportation, hotel booking, and other activities to clients either to themselves or over suppliers.
  • Any tour sales voucher and all other tickets and coupons issued in respect of the Activities are furnished and issued subject in all respects to these Conditions of contract and to any and all terms and conditions of the owners, operators, public carriers and such other persons who provide activities to you. Copies of such items and conditions are available on request. The purchase of a voucher or the making of a booking entitling you to participate in an Activity shall be deemed to constitute your consent and acceptance of these Conditions of Contract.
  • The full price of any activity shall be due and payable when a booking is done, and we may cancel any booking if the full price of the Activity is not paid to us at least two days prior to commencement of the said activity. No refund will be payable to you in respect of booking cancelled less than twenty-four hours prior to commencement of an Activity or any partially utilised service.  Certain services, if once reserved cannot be changed or cancelled even if it is informed prior to the mentioned cancellation criteria. In such cases no refund will be provided but alternate options can be arranged with extra charge & No refund for partly utilized services. Failure to turn up in the designated location for an activity by the specified departure time shall be considered as canceled.
  • We shall be entitled to cancel, alter or omit any part of any activity for which a booking has made with or without notice to you and at our sole discretion. In particular, due to the nature of many of the activities, delays and cancellation may result due to factors beyond our or   our suppliers control such as the weather, accident, sickness, governmental restrictions and other events of force majeure. In such cases, a refund or partial refund may be given at our discretion and/or the discretion of the supplier of the activity concerned.
  • You understand and accept the potential risk and hazards that can be involved in certain of the activities. You take responsibility for ensuring that you are mentally and physically capable of participating in any activity. You agree to comply with the instructions in English of any personnel providing the activity. If in the opinion of that Leader, your behaviour or physical condition is detrimental to the safety, welfare and well-being of the group as a whole, or if the Leader considers that your general well-being will be put at risk by continuing with the activity, you may be asked not to participate in the Activity without the right to any refund of the price.
  • Some of the Activities are potentially hazardous. Allure Tourism LLC by Magic Arabia and its suppliers will use all their experience and, where necessary, the experience and assistance of local guides and other experts to minimize the risk to you. Nevertheless, if you are participating in activities that are potentially hazardous or against the Leaders recommendation you may be required to read, understand and sign an indemnity and waiver form in English before participating in those activities.
  • Where we offer activities provided by third parties or issue you with a voucher entitling you to a ticket for an event, we act only as agent for the operator of the activity concerned or the organisers of that event. The terms and condition of the operator of the Activity or organiser of the event will apply to you and any refund will be subject to those terms and conditions. We will therefore have no responsibility for the acts or omissions of those operators or organisers or their servants or agents, or for any injury, damage or loss arising in connection with the provision of activities by such operators or in connection with the event or its organisation.
  • To the maximum extent permitted by law, Allure Tourism LLC by Magic Arabia accepts no responsibility for any damage, loss, accident, sickness, injury or death that you or anyone else may suffer or incur arising out of the Activities and/ or in connection with your contract with us and/or the operator of any Activities. You are advised to have comprehensive travel and health insurance. All personal effects are at your sole risk, always during the activity.
  • Except as expressly permitted, any services/ travel products purchased from us are non-transferable and cannot be sold, encashed or given away, nor can these services/ travel products be used for commercial or promotional purposes.

IMPORTANT NOTES

  • Once you arrive in United Arab Emirates and if you have a mobile phone please do send us an SMS on our hotline number +971 55 273 3369 with the passenger's name under whom Agency the booking has been done. This would help us to get your contact details, in case we need to reach you.
  •  Passengers booked For SIC Tours Pickup timings can be modified by 30 to 60 minutes depends on your location and traffic conditions.
  • Seating arrangement is done as per the availability & it is decided by Driver or Tour Guide.
  • If in any case the guest does not shows up on time and our vehicle departs from the pickup location (The vehicle will not wait for more than 10 minutes), then Allure Tourism LLC by Magic Arabia will not arrange for alternative transfer & no refund is provided for the missed tour.
  • Certain services, if once reserved cannot be changed or cancelled even if it is informed prior to the mentioned cancellation criteria. In such cases no refund will be provided but alternate options can be arranged with extra tariff.
  • Allure Tourism LLC by Magic Arabia reserves the rights to charge 100% No show charges if guest is not turning up on time for the pickup.
  •  For all Air Tours, Yacht Cruising and Fishing trip Guest must carry their Original passports
  • PVT Transfers/ Tours are exclusively for the specified itinerary.  Overtime / rerouting will be charged as per actual.
  • Kindly follow the itinerary given. If you need any changes to be made please advise our transport manager 24hrs in advance in orders to make the change. However please note changes in itinerary are subject to availability.
  • Please note: All City tours shall be on SIC basis with a Guide unless specified.
  • All hotel Check in time is after 14:00hrs and Check out time before 12:00hrs.
  • At any point during the tour clients are free to call our customer service manager on the Hotline number for any clarifications.

Note: “Guest would need to call the Driver / Rep on taking the coach from AUH Airport en-route to Dubai intimating the time of departure from the AUH Airport”

Essential Information: As per DTCM Rule starting from 31st March, 2014 Per Room/Per Night. Tourism Dirham Tax: Guests are requested to pay it directly at the hotel. Tax is per room/night (Dubai & Ras Al Khaima Hotels: 3*: 10AED / 4*: 15AED / 5*: 20AED – Abu Dhabi, Al Ain, Liwa, Desert Islands…: 15AED for all categories).

CONTACT NUMBERS:

Telephone 10-17h: +971 4 437 8884

Airport Representative: +971 52 645 6867

Emergency English 24/7: +971 55 155 5035

Emergency French-Italian-Spanish 24/7: +971 55 273 33 69

CONTACT INFORMATION

Allure Tourism LLC by Magic Arabia
506 Bayswater by Omniyat Tower

Business Bay, Dubai, UAE

info@magic-arabia.com | www.magic-arabia.com

 

USEFUL INFORMATION IN UAE

POLITICAL DIVISIONS: The United Arab Emirates is divided into seven emirates. Dubai is the most populated Emirate with. The Emirate of Abu Dhabi , which is the Capital of the country. The Emirate of Sharjah extends along the UAE's Persian Gulf coastline. The northern emirates which include Fujairah, Ajman, Ras al-Khaimah, and Umm al-Quwain all have a total area of 3,881 square kilometers. There are two areas under joint control. One is jointly controlled by Oman and Ajman, the other by Fujairah and Sharjah.

CLIMATE: UAE has a sub-tropical arid climate with sunny blue skies most of the year. Between the months of November and March, moderate warm weather prevails during the day, and a slightly cooler temperature at night. Humidity tends to get higher between the months of June and August.

CREDIT CARD: Most retail outlets, hotels and car hire companies accept internationally recognised credit cards. However, some retailers offer better value for cash and discounts may not to be so readily negotiated if payment is by credit card. Cash may be drawn on credit cards in most banks and in some hotels.

CURRENCY AND EXCHANGE: The local currency is the UAE Dirham, which is divided into 100 fils. Notes are available in denominations of AED 1000, 500, 200,100, 50, 20, 10 and 5. Coins used are in denominations of AED 1, 50 and 25 fils. The approximate exchange rate is USD=AED3.65. Most international currencies are accepted in banks, hotels and by licensed money changers in major shopping centres and souks. Exchange houses operate during normal working hours and offer more competitive rates. There is no exchange control and the UAE Dirham is fully convertible.

DRESS CODE: The UAE has reasonably relaxed dress code, but it is an Islamic country and modest clothing is recommended, particularly in rural areas and during visits to mosques or places of worship. Beachwear is acceptable at beach, clubs in the hotel, at the pool or on the beach except in Sharjah and Khor Fakkan. Lightweight summer clothing is suitable for most of the year. Sweaters or jackets may be needed during the winter months, especially in the evenings and on desert and mountain safaris. Hats, sun block and good quality sun glasses are advised during daylights hours.

FOOD: Hotels offer a diverse range of food and beverage outlets- from casual coffee shops to fine dining and specialty outlets. There are numerous independent eating places, besides hotels. As well as traditional Arabic food, a wide choice of international cuisine is available ranging from British to Chinese, and includes Filipino, French, German, Greek, Indian, Italian, Japanese, Korean, Mediterranean, Portuguese, Spanish, Swiss and Thai. The enormous variety of restaurants -both within hotels and those that are privately operated- ensure an equally wide range of prices.

HOURS OF WORK: The hours of work may vary during the holy month of Ramadan and on public holidays for specific malls, souks and outlets. Government departments, school and most private organisations observe the weekend on Friday and Saturday.

LANGUAGE: The official language is Arabic although English is widely spoken and understood throughout the country. Most hotels and retail outlets employ English speaking staff. Hotel staff may also speak additional languages.

PHOTOGRAPHY: Photography of places, government institutions, military installations and oil gas refineries is prohibited. Always ask before taking pictures of local Emirati people, particularly ladies who may well decline.

MEDICAL SERVICES: Most hotels have in house nurses or doctors available on call. Pharmacies are comprehensively stocked and contact and contact details and addresses of those on night duty are available daily in the local newspapers, radio and television. Medical treatment is available at modern and well equipped private and government hospitals.     

GOVERNMENT HOSPITAL                  CONTACT NO

 Rashid Hospital                                     (04) 219 7777

PRIVATE HOSPITALS                          CONTACT NO

American Hospital                                  (04) 336 7777

Mediclinic Welcare Hospital                   (04) 282 7788

Emirates Hospital (Beach Road)            (04) 349 6666

IMPORTANT NUMBERS

Fire                                997

Police                            999

Ambulance                    998/999

Directory Enquiries       181

Airport Enquiries           (04) 224 5555

Emirates Airline             (04) 214 4444

PUBLIC TRANSPORT: Dubai taxi is operated by the Roads and Transport Authority and are readily available almost everywhere. There is a surcharge on taxis originating at Dubai International Airport. The Dubai Metro is a driverless, fully automate, with convenient stops and feeder buses serving places of interest. The Dubai Tram operates in the Dubai Marina, JBR and Beach Road area, linking to the Dubai Metro and Palm monorail. It’s connected with Dubai Metro at 2 stations – Dubai Marina and Jumeirah Lake Towers. It’s also linked with the Palm Jumeirah Monorail at Al Sufouh Street. Each Dubai Tram stations within walking distance of the nearest bus stops & Dubai taxis as well. Many hotels operate courtesy buses into the city centre, to beaches, or to the closest metro station on regular basis.

SHOPPING: Normally, many of the world’s finest goods are available in the United Arab Emirates at prices below what they cost in other parts of the world. Bargaining, especially in the souks and at smaller shops expected and retailers usually concede a discount of 15 to 25 per cent. Dubai is a shopper’s paradise and almost modern shopping malls, traditional souks or outdoor shopping areas.

RELIGION: Islam is the official religion of the United Arab Emirates and there are mosques located throughout the country. However, other religions are respected and there are various places of worship including churches and temples in major cities.

SAFETY: The United Arab Emirates has one of the lowest crime rates in the world and it is quite safe for visitors to venture out, either by taxi, metro, bus or on foot. 

TIME ZONE: GMT + 4 hour

VOLTAGE: The voltage used in the United Arab Emirates is 220 V. Most electrical sockets are of the three-pin variety, although adaptors for two pin plugs are available at most hotels.

TELECOMMUNICATION: Telecommunications services are excellent, both within the United Arab Emirates and with the outside world. Most hotels offer direct dialling facilities and WI-FI in guest rooms and provide fax, email and internet services through their business centres. There are many privately owned internet cafes and WI-FI hotspots located across the city, as well as on the Dubai Metro. Telephone cards are readily available t shops and supermarkets and can be used at most public telephones. Please check with your hotel for the International dialing code if required.

CULTURE: Emirati culture is based on Arabian culture and has been influenced by the cultures of Persia, India, and East Africa. Arabian and Persian inspired architecture is part of the expression of the local Emirati identity. Persian influence on Emirati culture is noticeably visible in traditional Emirati architecture and folk arts.  For example, the distinctive wind tower which tops traditional Emirati buildings, the barrelheads become an identifying mark of Emirati architecture and is attributed to Persian influence. This influence is derived both from traders who fled the tax regime in Persia in the early 19th Century and from Emirati ownership of ports on the Persian coast, for instance the Al Qassimi port of Linge.